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Clients
Case Studies
.Net Development - Servicer Management System
Introduction
US based Client is a TPA of service plan solutions and offers diverse service capabilities to meet its clients’ end customers’ needs including onsite and remote repair, technical support, replacement programs and more and was looking for the development and integration of web based Servicer Network Management system, modules including call center, back office and Servicer tracking and performance. The product was aimed to be user friendly with quick searches and task allocation features. Also a reporting engine was to be built in the product for the MIS.
Features :
Over all the following modules needed to be built in the system :
- Integration of Call Center, Back Office and Servicer modules.
- Provide services for Event creation and maintenance for related Customer Information.
- Implementing business rules to be used by the call center when viewing an existing or creating a new Event in the system.
- Allow servicer to self apply for the network.
- Ability to view all assigned claims.
- Ability to update status of claims.
- Ability to View and update invoices.
- Ability to assign end users preference.
- Tracking of spare parts dispatch, in case of replacement of parts.
- Reporting of all the activities generated from call logging till the issue resolving including Servicer tracking.
Project team involved and technologies used :
Based on the project specifications, 8 resources were deployed on the development including Project Manager/ Scrum Master, 1 DBA and 6 developers with expertise in .Net technologies.
Following are the technologies and IDE used for the project
- ASP.Net 2.0
- C#
- Microsoft Enterprise Library 2001
- ADO.Net
- SQL server 2005
- AJAX
- VS 2005
Project Execution :
Initially all the module screens prototypes were agreed upon by the client. Based on the prototypes and specifications the modules were divided in the sprints not exceeding 15 days each. Agile Methodology was followed throughout the project life cycle.
The project took 6 monthly with 8 resources to complete.
Contact Us
UK Phone: +44-208-819-9751
US Phone: +1-818-337-4553
India Phone: +91-120-3937314
