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Mobile Solution Case Study

About the Client

The Client provides products and solutions to the motor vehicle industry that protect consumers from the perils of ownership. Their products compliment manufacturers’ warranties both during and after the factory warranty period.

The Challenge

The project required to create niche apps based on branding and localization of every dealer of client with added functionalities and features.

Application was required to provide products and services that protect consumers while enhancing the ownership experience.

Key challenges included :

  • Simple user interface for minimal learning curve
  • Ability to scan a VIN (Vehicle Identification Number) right off of the vehicle to access policy information
  • Verification of vehicle coverage at the tap of the button
  • Check the status of a recently submitted claim
  • Scan documents and ensure follow up of specifications by size and clarity
  • Offline access capability to claim portal
  • Customization of design as per dealer’s branding
  • Localization of application as per customer base of dealer

The Solution

The Following solutions were incorporated to fulfill the need and requirement of the client.

Some of the key solutions are:

Branding : All the apps were designed keeping in mind the branding image of dealer with features replicating the claim procedure of respective dealer only.

Multi Lingual Framework : Application is built keeping in mind the support for multiple languages as per the need and demand of the respective dealer’s customer base.

Scanning Capability : Application has been installed with capability to scan documents, VIN (Vehicle Identification Number) right off of the vehicle to access policy information. Document scanning guidelines have also been defined for uniformity and clarity.

Different Dealers, Different processes, One solution: All the differences between claim procedures of dealers have been duly noted and incorporated into the application to keep the customer experience same.

Offline access capability : Offline access capability for claim procedure has been granted to users allowing filling of data anywhere, anytime even in event of network unavailability.

The Value

The client has been able to make its customer’s job easier when creating and managing claims. Now authorized dealers, through a simple and intuitive interface have immediate access to a wide range of features at any time, any place. Consumer has become more capable and advanced with the features application has offered.

iBoss did a wonderful job on making this application Easy to Use and Train as well as managed Flexibility for Enhancements and Implemented Security at Higher Standards.

– Application Manager,
USA