Physical presence of paper forms took a lot of space, which would have otherwise been used for a more productive activity. The security and reliability of the paper data was also a growing concern. Managing, storing and sharing unsystematic data entered using different excel sheets was another cumbersome
We were chosen as a service provider to automate data entry processes of concurrent users with dual monitors and were provided with high level business
requirements document which detailed the high level business goals of the application.
Service Management System Integration and Development : Call Center, Back Office and Servicer Management System
Key challenges included :
- The Service desk was under constant pressure to reduce costs and improve service delivered to end users
- Many of the calls to service desk were not critical in nature, however, requests such as status checks were limiting the support staff’s ability to focus on critical incidents and restore vital services to the business
- There was a growing demand for advanced technical support capabilities for new products.
Technologies Used :
- .NET Framework 2.0
- C# as language
- MS SQL 2005
- XML, Java Script and
- VS 2005 Team Suite
- TFS as repository