Communication Skills: Good / Excellent

Interpersonal Skills

Self-motivated- Mid to High

Confident- Mid to High

Leadership- Mid to High

Problem Solving, Logical, Analytical Skills

Problem Solving – Mid to High
Logical Ability: Mid to High

Analytical – Mid to High

Must Have Skills:

• Windows workstations and windows ad server environment.
• Network security practices and anti-virus programs.
• Troubleshooting skills.
• User management.
• Application installation.

Good to Have:

• Mac OS, Linux and Technical Skills for Windows related issues.
• AWS Plateform

Roles and Responsibilities

• Address user tickets regarding hardware, software and networking
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Report customer feedback and potential product requests
• experience as a Desktop and server Support Engineer