iBoss Tech Solutions

Products

Three platforms we built, and run.

Most of what iBoss does is custom. But these three platforms, CMS, CRM, and ERP, we've built up over a decade because our customers needed them and the off-the-shelf options didn't fit. They're available standalone or bundled with our delivery teams.

The three platforms

Product 01

iBoss CMS

Complaint Management

A complaint intake and resolution platform for organisations that receive grievances at scale. Built originally for a state utility and now in production across three more sectors.

What it does

  • Real-time intake from web, mobile, and call center
  • Auto-routing by category and area, with SLA timers
  • Multi-tier escalation rules and audit trail
  • Citizen / customer notifications via SMS, WhatsApp, email

Use cases: Utilities, government grievance redressal, financial-services complaint cells

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Product 02

iBoss CRM

Field Sales + GPS Attendance + Forecasting

Most CRMs assume your sales team sits at a desk. Ours assumes they're on the road. GPS-based attendance, beat plans, and a forecast that rolls up from the field, without anyone keying it in twice.

What it does

  • Lead → opportunity → quote → close pipeline
  • Field mobile app with GPS check-in / check-out
  • Beat plan and route planning for reps
  • Daily forecast roll-up to manager dashboards

Use cases: FMCG field teams, pharma reps, distribution networks

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Product 03

iBoss ERP

Multi-branch Operations + Inventory + Dealers

An ERP built for companies running fifty to five hundred dealers across multiple branches, not for a single-location SME. The dealer credit and reconciliation flow is where most off-the-shelf ERPs stop being useful.

What it does

  • Multi-branch, multi-warehouse inventory
  • Dealer management with credit limits and reconciliation
  • Purchase orders, GRN, invoicing, basic finance
  • GST compliance for India, audit-friendly reporting

Use cases: Distribution houses, F&B chains, automobile dealer networks

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Why we built these

These started as one-off projects for clients who needed them. We kept seeing the same shape of problem, so we put it on a roadmap and gave it a name. They're not SaaS we're trying to sell you, they're systems we run in production for a real set of customers, and we'll happily extend them for yours.

Want one of these in your stack?

A short call is enough to figure out whether the platform fits or whether we'd be better off building something custom.

Request a demo Talk to an engineer